Refund & Returns

If when you receive your product(s), you are not completely satisfied you may return the items to us within 14 days of purchase for a refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be unused, in the same condition that you received them (original packaging, in all original boxes, packaging materials etc). If our labels are removed from the product – the warranty becomes void. We do not accept exchanges.

Opened tea is deemed as a final purchase and are therefore not returnable, exchangeable or refundable

We suggest the use of a carrier that can provide you with a proof of delivery. Enso Tea Ltd will not be held responsible for items lost or damaged in transit.

All shipping back to Enso Tea Ltd is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but can be returned at the customers’ expense.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

For any additional enquiries, please contact us at 


ENSŌ Tea Ltd c/o Storeship Ltd, Chelsea House, Duke Street, Nottingham, NG7 7HP